At SKINCOSMICS, we take pride in offering our customers FREE shipping on all orders!

Order Processing Times:

Please allow 1-3 business days for order processing and dispatch. Once your order is dispatched, it has been handed over to our shipping carrier and is on its way to your selected address. During peak times and holidays, processing times may extend up to 10 business days.

Estimated Shipping Times:

The estimated delivery time depends on various factors, primarily your location.

Please be aware that during peak periods and holidays, shipping carriers may experience delays beyond our control, including transit time challenges and tracking issues. For worldwide shipments, customs delays may occur, potentially extending delivery times.

Order Changes and Shipping Details:

Customers are responsible for ensuring accurate shipping details at checkout. Inaccurate or incomplete information may lead to processing delays or order cancellations. For identified address issues, our team will contact you via email within 3 business days of order placement for address verification. Failure to respond within this timeframe may result in order cancellation.

To request updates to your shipping details, contact us at customerservice@skincosmics.com within 24 hours of order placement. While we strive to accommodate changes, we cannot guarantee adjustments post this period.

Delayed Delivery:

We aim to dispatch orders promptly, but unforeseen factors may cause delivery delays. External events like courier issues, weather conditions, or transportation disruptions can impact transit times. Rest assured, we work with couriers to expedite delivery in such scenarios. Unanticipated circumstances like product availability, address verification challenges, or payment processing may also cause delays. We will inform you promptly of any issues affecting your order.

Lost or Stolen Packages:

In the unfortunate event of lost or stolen packages post our courier handover, reach out to us at customerservice@skincosmics.com for assistance. File a claim with the courier directly, as they typically have procedures for such incidents. We will liaise with the courier on your behalf to track the claim and provide updates. Although lost or stolen packages fall outside our refund policy, we strive to assist in resolution. If necessary, we may arrange a replacement based on the situation.

Shipping Policy Changes:

SKINCOSMICS retains the right to update the Shipping Policy at any time without prior notification. Customers should review the most recent version before purchasing our products. By buying and using SKINCOSMICS items, customers acknowledge acceptance of the Shipping Policy and any future revisions.

Stay updated on policy amendments by periodically checking for updates. For queries or concerns about the Shipping Policy, reach out to us anytime.